Refund Policy

Purchases this policy covers

This policy applies to Access Pass purchases (7 Day and 30 Day) made on CareerVidence and paid through Stripe or PayPal. Prices are in Canadian dollars. Please read it together with our Terms of Service.

Full refund within 7 days if unused

You can have a full refund of an Access Pass purchase when both of these are true:

• you ask for the refund within 7 days after your purchase is completed; and
• you have not successfully used a paid resume generation or cover letter generation under that purchase.

The 7 days are counted from the time your purchase is completed, using CareerVidence's own clock. This refund period is separate from how long your pass lasts: a 7 Day Access Pass does not stay refundable for its whole duration, and a 30 Day Access Pass is not refundable under this section once the 7 days have passed.

A resume generation or cover letter generation counts as used only when it completed successfully and produced your document. A generation that failed, or that was started but never completed, does not count. Analysing a job and importing a resume do not by themselves end your eligibility.

After a successful generation

Paid generation uses paid AI services. Once a resume or cover letter generation has been successfully used under a purchase, that purchase is generally not refundable under this policy, except in the cases described in the next section.

Other cases we will refund in full

• Duplicate charge. If you were charged more than once for the same purchase, we will review the charges with the payment provider and refund the duplicate in full.
• CareerVidence technical failure. If we verify that a CareerVidence technical failure materially prevented you from using the access you bought, we will refund that purchase in full.
• Exceptional cases. CareerVidence may, at its discretion, approve a full refund in other exceptional cases. Approving one case does not change how this policy applies to others.

No partial refunds

We do not offer partial refunds at this time. A refund is for the full amount you paid for the purchase.

Taxes on refunds

A full refund returns everything you were charged for that purchase, including any sales tax that was added to it (for example Saskatchewan PST).

How refunds are paid

Refunds are issued only to the original payment method, through the same payment provider (Stripe or PayPal). We cannot refund to a different card, account or person. After we issue a refund, how long it takes to appear depends on your bank, card issuer or PayPal; we do not control it and cannot promise a settlement time.

Your access after a refund

When a full refund is completed, the paid access that purchase gave you ends. Other purchases you made are not affected. A refund does not by itself delete your account or your documents, and we may keep records we need for accounting, tax, security, fraud prevention or legal reasons.

How to ask for a refund

Email support@careervidence.com from the address on your account and include the date of purchase. Never send your password or full card number. You can also use Contact. Refunds are reviewed and issued by CareerVidence; nothing is refunded automatically.

Your legal rights

Nothing in this Refund Policy limits any cancellation, refund, warranty, or other rights you may have under applicable consumer protection law. Saskatchewan internet sales contracts may provide additional cancellation rights in certain circumstances. Where a statutory cancellation right applies, CareerVidence will comply with the applicable legal requirements. The voluntary refund described above is separate from, and in addition to, any such rights.

Disputes and chargebacks

Please contact us first via Contact so we can try to resolve the problem quickly. Contacting us first is a request, not a condition of any right you have.